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ExpatsHub Shopping Instructions

Welcome dear buyers and friends to expatshub online store, in order to provide a better service and experience of purchasing products, the process and service of purchasing products are explained as follows:

1,Register the expatshub website for free, click “Register/Login” and enter the mailbox to register, or click the WeChat avatar on the registration page to log in with WeChat. And you will also receive the email instructions for successful registration.

2. Click “Go Shopping” in the menu bar to enter the commodity page to search for the commodities you are interested in, or you can search for product keywords in the top search bar to find the commodities.

3. Add the product to the shopping cart or wishlist, click on the checkout to enter the filling page of the bill/shipment information. After filling in the information, select WeChat or Alipay to pay for the order.

4. After the payment is completed, you will receive a mail about the order information. You can also go to your account page and click “order” to view the product information you purchased.

5. Your order logistics status will be updated within about 1-3 days, and the updated information will be notified by mail. You can also go to my account the order page to view product logistics status information (tracking information).

6. The buyer copies the tracking number and clicks it to enter the logistics information inquiry page. The buyer can view the order status and logistics information in time through the order number and confirm the receipt. In general, the product will be delivered within 2-5 days, and the time will vary according to the buyer’s receiving address.

7. You will receive an order completion notification within 5-7 days, and you can review the product.

8. Return and exchange process: If you are not satisfied with the quality of the product and want to return it, please contact us for return processing.

Remarks: Please note the reason for returning the product. If there is a problem with the quality of the product, please provide product pictures.